Version 2026-10-04
These Terms of Service ("Terms") govern access to and use of the RemitMend services provided by RemitMend LLC ("RemitMend," "we," "us," or "our"). By creating an account or otherwise agreeing to these Terms on behalf of an organization ("Customer"), the individual accepting these Terms represents that the individual has authority to bind Customer to these Terms.
RemitMend provides software and related services designed to assist healthcare organizations with reimbursement and revenue-recovery operations. Depending on the features used, the service may assist with denied claims, claim and denial analysis, supporting-document review, appeal preparation, payment reconciliation, recovery tracking, and related administrative workflows (collectively, the "Service").
RemitMend may modify and improve the Service over time. We will not materially reduce Customer's rights concerning Protected Health Information except as permitted by the applicable Business Associate Agreement.
Customer must provide accurate account and organization information and keep it reasonably current. Customer is responsible for controlling access to its workspace, assigning appropriate users and roles, maintaining the confidentiality of account credentials, and promptly notifying RemitMend of suspected unauthorized access.
The first account created for an organization may receive administrative privileges. Customer is responsible for ensuring that persons granted access to its workspace are authorized to access the information available to them.
As between Customer and RemitMend, Customer retains its rights in information, records, documents, and other data submitted to the Service ("Customer Data"). Customer grants RemitMend the rights reasonably necessary to host, process, transmit, analyze, and otherwise use Customer Data to provide, secure, support, and maintain the Service and to comply with applicable law.
If RemitMend creates, receives, maintains, or transmits Protected Health Information on behalf of Customer, the parties' Business Associate Agreement ("BAA") governs RemitMend's handling of that Protected Health Information. If these Terms conflict with the BAA concerning the use, disclosure, or safeguarding of Protected Health Information, the BAA controls.
Customer is responsible for the legality, accuracy, and appropriateness of Customer Data submitted to the Service and for having the rights and authorizations necessary to provide that data to RemitMend. Customer will use the Service in accordance with applicable law and will not instruct RemitMend to use or disclose information in a manner prohibited by applicable law or the BAA.
Customer remains responsible for its claims, coding, clinical and billing records, payer submissions, reimbursement decisions, and decisions concerning whether and how to submit an appeal or other communication produced with the assistance of the Service.
RemitMend is reimbursement-operations software. It is not a healthcare provider, law firm, accounting firm, payer, clearinghouse acting as a payer, or substitute for Customer's professional judgment. The Service does not provide medical, clinical, legal, tax, or accounting advice.
Automated and AI-assisted outputs may contain errors or require additional context. Customer is responsible for appropriate human review of appeals, analyses, documents, and other material before relying on or submitting them.
RemitMend does not guarantee that a payer will reverse a denial, pay a claim, accept an appeal, meet a particular processing time, or produce any particular financial result. Payer decisions remain outside RemitMend's control.
Customer agrees to pay the fees presented in the Service, an applicable order form, or another written agreement between Customer and RemitMend. Where the agreed pricing includes a recovery-based or contingency fee, the applicable pricing terms will determine how the fee is calculated.
Amounts properly invoiced are due according to the payment terms presented with the applicable pricing or invoice. Customer is responsible for applicable taxes, excluding taxes based on RemitMend's net income.
Customer will not use the Service to violate applicable law; gain unauthorized access to another person's or organization's data; interfere with the security or operation of the Service; introduce malicious code; misrepresent identity or authority; or use the Service to submit information or claims Customer knows to be fraudulent or materially false.
Each party may receive nonpublic information from the other that reasonably should be understood to be confidential ("Confidential Information"). The receiving party will use Confidential Information only as necessary for the parties' relationship and will protect it using reasonable care. These obligations do not apply to information that is publicly available through no breach of these Terms, was lawfully known without restriction, is received lawfully from a third party without a confidentiality obligation, or is independently developed without use of the other party's Confidential Information.
A party may disclose Confidential Information when Required by Law, provided that it gives notice where legally permitted and reasonably cooperates with lawful efforts to limit the disclosure. PHI remains subject to the BAA.
RemitMend and its licensors retain all rights in the Service, software, interfaces, technology, documentation, branding, and other materials provided by RemitMend, excluding Customer Data. No rights are granted except those necessary for Customer to use the Service under these Terms.
If Customer provides suggestions or feedback about the Service, RemitMend may use that feedback without restriction or obligation, provided that doing so does not grant RemitMend rights to use PHI contrary to the BAA.
RemitMend will use commercially reasonable efforts to operate the Service but does not guarantee uninterrupted or error-free availability. Maintenance, security events, third-party services, Internet failures, payer systems, and circumstances outside RemitMend's reasonable control may affect availability.
Customer may stop using the Service at any time, subject to outstanding payment obligations and any separately agreed terms. RemitMend may suspend or terminate access for material breach of these Terms, nonpayment, unlawful use, material security risk, or where continued provision of the Service would violate applicable law.
Where reasonably practicable, RemitMend will provide notice and an opportunity to cure a remediable breach before termination. Treatment of PHI following termination is governed by the BAA.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." REMITMEND DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. REMITMEND DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT USE OF THE SERVICE WILL RESULT IN PAYMENT OR RECOVERY OF ANY CLAIM.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, REMITMEND'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO REMITMEND DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms limits liability to the extent such liability cannot lawfully be limited. Obligations concerning PHI are additionally governed by the BAA.
Customer will defend, indemnify, and hold harmless RemitMend LLC and its officers, employees, and agents from third-party claims, damages, liabilities, and reasonable costs arising from Customer's unlawful use of the Service, Customer Data supplied without necessary rights or authority, or Customer's material violation of these Terms, except to the extent caused by RemitMend's own breach, negligence, or unlawful conduct.
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Subject to any applicable mandatory law, the state and federal courts located in Bexar County, Texas will have exclusive jurisdiction over disputes arising from or relating to these Terms, and the parties consent to personal jurisdiction in those courts.
RemitMend may update these Terms from time to time. For material changes, RemitMend will provide reasonable notice through the Service, by email, or by another reasonable method before the updated Terms become effective when required by applicable law. A new version will not retroactively replace the version previously accepted for a completed transaction where doing so would be prohibited by law.
These Terms, together with the BAA and any applicable order form or written agreement, constitute the agreement concerning the subjects they address. If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. Customer may not assign these Terms without RemitMend's consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets. RemitMend may assign these Terms in connection with such a transaction or by operation of law.
Customer may execute these Terms electronically. By affirmatively accepting these Terms during account creation, the individual accepting them represents that the individual has authority to bind Customer and agrees that the electronic acceptance constitutes Customer's execution of these Terms.
Provider: RemitMend LLC
Terms version: 2026-10-04