Version 2026-10-04
This Privacy Policy describes how RemitMend LLC ("RemitMend," "we," "us," or "our") collects, uses, discloses, and protects information in connection with our websites, accounts, and reimbursement and revenue-recovery services (collectively, the "Service").
This Privacy Policy applies to information we collect through the RemitMend website and Service, including information relating to customers, prospective customers, account users, and other business contacts.
When RemitMend creates, receives, maintains, or transmits Protected Health Information ("PHI") on behalf of a healthcare customer, RemitMend acts as a business associate and handles that PHI in accordance with the applicable Business Associate Agreement ("BAA"), the Health Insurance Portability and Accountability Act ("HIPAA"), and other applicable law. The BAA governs in the event of a conflict concerning the use, disclosure, or safeguarding of PHI.
RemitMend is not the healthcare provider responsible for a patient's medical record or the provider's HIPAA Notice of Privacy Practices. Patients with questions about their medical records or privacy rights should generally contact the healthcare provider that collected their information.
Depending on how the Service is used, we may collect:
Healthcare customers may provide PHI to RemitMend when using authorized features of the Service. RemitMend processes that PHI on behalf of the applicable customer for purposes permitted by the BAA, including providing, securing, supporting, and maintaining the reimbursement and revenue-recovery Service.
Users should not submit PHI through public website forms or other channels that RemitMend has not designated for PHI. PHI should be submitted only through authorized Service workflows after the applicable contractual and security requirements have been satisfied.
We may use information to:
RemitMend may use service providers to support functions such as infrastructure hosting, data storage, security, communications, payment processing, and technology used to provide the Service.
Where a service provider creates, receives, maintains, or transmits PHI on RemitMend's behalf and is required by HIPAA to act as a business associate subcontractor, RemitMend will require the provider to accept the applicable restrictions, conditions, and safeguards required by law before PHI is provided to that provider.
We seek to avoid sending PHI to providers that do not need PHI to perform their function.
We may disclose information:
Disclosures of PHI are additionally restricted by the applicable BAA and HIPAA.
Payment transactions may be processed through third-party payment providers. RemitMend may receive transaction identifiers, payment status, invoice information, and limited payment-related information needed to administer billing. Payment-card information handled directly by a payment provider is subject to that provider's applicable privacy and security practices.
RemitMend may use cookies and similar technologies that are reasonably necessary to provide authentication, maintain sessions, protect the Service, remember applicable preferences, and operate the website. We may also use limited measurement technologies where appropriate and consistent with applicable law.
RemitMend does not authorize tracking technologies to use PHI for advertising purposes.
RemitMend uses administrative, technical, and physical safeguards designed to protect information appropriate to the nature of the information and the risks involved. These safeguards include controls intended to protect authentication, access, transmission, application operations, and customer data.
No method of electronic transmission or storage can be guaranteed to be completely secure. RemitMend therefore maintains security and incident-response practices appropriate to its Service and applicable obligations.
RemitMend retains information for as long as reasonably necessary to provide the Service, administer customer relationships, maintain security and audit records, comply with legal and contractual obligations, resolve disputes, and enforce agreements.
Retention and disposition of PHI are additionally governed by the applicable BAA and applicable law. Following termination, PHI will be returned or destroyed where required and feasible, subject to the circumstances described in the BAA and any applicable legal retention obligations.
Customers control their RemitMend organization accounts and determine which authorized users may access their workspace. Account users should contact their organization administrator regarding organization-level access or account changes where appropriate.
Where RemitMend holds PHI on behalf of a healthcare customer, individuals seeking to exercise HIPAA rights concerning that PHI should ordinarily direct the request to the healthcare provider or other covered entity responsible for the record. RemitMend will assist its customer as required by the applicable BAA and law.
RemitMend is a business service intended for use by authorized representatives and personnel of organizations. The Service is not directed to children for creation of personal consumer accounts.
We may update this Privacy Policy as our Service or legal obligations change. When we make material changes, we will provide reasonable notice where required by applicable law and will identify the applicable version of the policy.
Privacy, security, or data-protection questions may be directed to RemitMend LLC through the contact methods provided on the RemitMend website. Before RemitMend begins onboarding production customers, this section will identify RemitMend's finalized privacy and security contact information.
Operator: RemitMend LLC
Privacy Policy version: 2026-10-04